Primary contact: support@qrsrisk.com
Our support team is available from 9:00 a.m. to 6:00 p.m. Pacific Time (PT), Monday through Friday, excluding U.S. federal holidays.
Customers with an active P1 (Critical) incident may reach the on-call contact via the phone number or email address provided in their contract.
| Severity | Response Time |
|---|---|
| P1 – Critical | 1 business hour |
| P2 – High | 4 business hours |
| P3 – Medium | 1 business day |
| P4 – Low | 2 business days |
Customers may escalate any support request by replying with “escalate” on an existing support thread or by emailing escalations@qrsrisk.com
